If you are experiencing a problem with our service, please contact our support team at support@12vpn.com before claiming a refund. We’ll be happy to help you.

Money Back Guarantee

Updated: May 26th, 2017.

New orders are covered by our 14-day 100% Money Back Guarantee.

You are entitled to a full refund if all of the following apply:

  • You claim your refund within 14 days of your order date.
  • It is the first order made on your account (e.g. renewals do not qualify).
  • You have fully complied with our Acceptable Use Policy and our Terms of Service.
  • You send an e-mail to support@12vpn.com or use the Support section on our website to request your cancelation.
  • You have used less than 5GB of bandwidth.
  • You have not previously claimed a refund from us under this policy (e.g. for another account).

Questions?

Please do not hesitate to contact us for more information.